The Supreme Court of Nova Scotia recently reaffirmed a lower court decision, Paine v. Air Canada, 2018 NSSC 215, which considered Air Canada’s passenger tariff (terms and conditions of travel). The court ruled that Air Canada was not required to compensate passengers who were denied boarding when they presented themselves at the check-in counter after the cut off time due to a lengthy line-up.
Three passengers were ticketed to travel on a domestic flight with Air Canada from Vancouver, BC to Sydney, NS. Upon arriving at YVR, they joined the queue to check-in. At that time, they were within the check-in time frame recommended by Air Canada. However, by the time they reached the check-in counter, they were informed …Keep reading