Michel and Lynda Thibodeau (the “Thibodeaus”) launched several complaints before Canada’s Commissioner of Official Languages (the “Commissioner”) alleging that Air Canada had contravened its obligations under the Official Languages Act (“OLA”) to provide services in French. They alleged that on two trips they made in 2009, Air Canada had failed to offer services in French at check-in counters, boarding gates and aboard flights on which there was significant demand for services in French, and that it made passenger announcements only in English.
The Commissioner found that all but two of the complaints had merit. The matter then proceeded before the Federal Court of Canada, which awarded $6,000 in damages to each of the Thibodeaus, representing $1,500 per violation. The Federal …Keep reading