Monthly Archives: July 2016

Cutting it close – Passengers found negligent for booking close connections

There are many ways in which passengers book air travel. Some use travel agents or tour companies, while others choose to book their travel online. Travel agents ought to be well accustomed to leaving adequate time between flights. When booking online, travellers are generally warned about tight connection times. In some cases, however, the question of timing could be due to time-sensitive commitments at the destination. For example, many people schedule short stop-overs for business meetings, while others fly to cities to connect onto cruises or other holiday packages. How much extra time should a person give themselves in these circumstances? The Quebec Small Claims Court recently dealt with this very issue.

In Desjardins c. Air Canada inc., 2016 QCCQ

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