A Halifax passenger booked with Air Canada to fly from Halifax to Beirut, via Montreal. The flight segment from Montreal to Paris was cancelled due to a maintenance issue. Air Canada scheduled a replacement flight which left Montreal later than the originally scheduled departure time. To compensate for the delay, Air Canada offered the passenger an upgrade on the Montreal/Paris segment of the rescheduled flight as well as $1,300 in flight vouchers.
The passenger rejected Air Canada’s offers and elected instead to book flights with another carrier which arrived in Lebanon sooner than the rescheduled Air Canada flight. In order to secure those flights, the passenger had to travel business class. The passenger sued Air Canada for the full cost …
Congratulations to the British Columbia Aviation Council for another successful Silver Wings Awards Banquet! This year, the Banquet took place at YVR’s South Terminal and was hosted by Jaeger Mah, the winner of the Vancouver International Airport’s Live@YVR contest.
As always, the highlight of the evening was the presentation of the Council’s annual industry awards and aviation student scholarships. Industry award recipients included West Coast Helicopters, the Vancouver Airport Authority, Canadian Rockies International Airport (Cranbrook) and Conair Aviation. The winner of the Council’s Lifetime Achievement Award was Lynne Denison-Foster for her many years as a leading aviation educator at BCIT.
This year’s Ernie Alexander Memorial Scholarship was awarded to Sean Samuel (pictured above) of BCIT’s Airline & Flight Operations Program. Sean …
A Canadian resident sought information from KLM about its policies and practices relating to the management of his personal information as a passenger.
The airline was slow to respond and ultimately provided a minimal response.
The passenger complained to the Office of the Privacy Commissioner of Canada that KLM was in breach of the Personal Information Protection and Electronic Documents Act (“PIPEDA”).
Notwithstanding KLM’s foreign incorporation, the Commission took jurisdiction over the complaint on the grounds that there was a real and substantial connection between the complaint, the parties and Canada. In particular, the complainant was a Canadian resident; KLM offers services within Canada; and the complainant originally booked his flight from Toronto.
In its defence, KLM asserted that its …
The aviation partners of Paterson, MacDougall LLP and Alexander Holburn Beaudin + Lang LLP are pleased to announce that the 14th Annual Aviation Conference will be held on Thursday, January 31, 2013, at the Sheraton Toronto Airport Hotel and Conference Centre.
The 14th Annual Aviation Conference continues its tradition of excellence in providing an opportunity for exceptional speakers to come together with attendees from all areas of the aviation industry to examine and discuss topical issues that affect our industry.
The conference will include panel discussions on developments in the areas of aviation law, government initiatives, insurance, commerce and regulation that affect all of us in Canada and internationally. Stay tuned for more details.…