Monthly Archives: October 2012

Airline Customer Service Issue Creates Liability Under the Montreal Convention

man wrapped in a warm blanket shivering from the cold

Mr. Gontcharov travelled by air from the Dominican Republic to his home in Toronto.  During the flight, he complained to the flight attendant that he was cold and requested that she either turn the heat up or provide him with a blanket.  After a second request, the flight attendant told him the blanket would cost ten dollars.  This discussion escalated into a confrontation so that when the aircraft landed, Mr. Gontcharov was escorted off the aircraft by two local police officers.

Mr. Gontcharov sued the airline alleging that he had come down with severe bronchitis following the flight and had suffered psychological injuries as a result of his “wrongful arrest”.

Claims arising in the course of international carriage, are governed …

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